Shipping Policy

Jansportu Shipping Policy

At Jansportu, we’re delighted to offer free standard shipping on all orders worldwide—no minimum purchase required. Whether you’re ordering a durable backpack for daily commutes, a stylish tote for weekend outings, or a set of bag accessories, we’ll deliver your purchase to your doorstep at no extra cost. Our goal is to ensure your Jansportu items arrive safely, on time, and ready to join your daily adventures. Below is a detailed breakdown of our shipping process to keep you informed every step of the way.

1. Shipping Coverage & Eligibility

Free standard shipping applies to every order placed on our website, regardless of order value, product type, or destination. This includes all countries and territories across the globe—from major cities to remote regions. While standard shipping is complimentary, please note that we currently do not offer expedited shipping options; all orders are shipped via our trusted standard courier partners to balance cost, reliability, and delivery speed. If your location requires special delivery arrangements (e.g., PO boxes, military addresses), we’ll work with our couriers to fulfill your order whenever possible—just ensure you provide accurate address details at checkout to avoid delays.

2. Order Processing Time

Before your Jansportu items ship, we take care to prepare and inspect them to ensure they meet our quality standards—especially for structured products like backpacks (checking stitching, zippers, and hardware) and totes (verifying fabric durability). Our standard order processing time is 1–3 business days (excluding weekends, public holidays, and peak seasons such as Black Friday or back-to-school periods). During peak times, processing may extend to 4–5 business days, and we’ll send you an email notification if there’s any delay beyond 3 business days.
Once your order is processed and dispatched from our warehouse, you’ll receive a shipping confirmation email at the address you provided. This email includes a unique tracking number and a direct link to the courier’s website, so you can monitor your package’s journey in real time.

3. Global Delivery Timelines

Delivery times vary slightly based on your location and local courier efficiency, but we strive to get your Jansportu items to you as quickly as possible. Below are estimated standard delivery timelines for key regions—please note these are approximations and may be affected by factors like customs processing, local postal delays, or seasonal high demand:
  • North America (U.S., Canada): 5–9 business days
  • Europe (EU & Non-EU Countries): 7–12 business days
  • Asia (Japan, South Korea, China, Singapore, etc.): 8–14 business days
  • Australia & New Zealand: 9–15 business days
  • South America (Brazil, Argentina, etc.): 12–20 business days
  • Africa & Middle East: 15–25 business days
For remote areas (e.g., rural regions or small islands), delivery may take an additional 2–3 business days. Timelines start from the date your order is dispatched (not the date you place it), and we recommend using the tracking link to stay updated on any potential delays.

4. Order Tracking

Tracking your Jansportu order is simple and convenient. After your package is dispatched, the shipping confirmation email will include a unique tracking number and a link to the courier’s platform (e.g., DHL, UPS, or local postal services). Enter this number into the courier’s tracking tool to view real-time updates, such as when the package leaves our warehouse, arrives at local sorting facilities, and is out for final delivery.
Please note that tracking information may take 24–48 hours to appear in the courier’s system after dispatch—this is normal, as it takes time for the courier to scan and log the package. If you don’t see updates after 48 hours, or if tracking shows no movement for more than 5 business days, contact us at [email protected] with your order number and tracking number, and we’ll investigate with the courier to resolve the issue.

5. Customs, Duties & Taxes

While Jansportu covers all standard shipping costs worldwide, we do not cover customs duties, import taxes, or other fees imposed by the destination country’s government. These charges are the sole responsibility of the recipient and are determined by local customs authorities based on your location, the value of your order, and local import regulations.
Customs processing can sometimes extend delivery times, as some countries require additional documentation (e.g., product declarations for leather goods or hardware). We recommend checking with your local customs office before placing an order to understand any potential fees or requirements for importing bags and accessories. If a package is returned to us due to unpaid customs fees, refusal to accept delivery, or failure to comply with local import rules, we cannot issue a refund—though we may offer to reship the package once you cover the outstanding customs fees and any return shipping costs.

6. Packaging & Protection

We understand that your Jansportu items (especially structured backpacks and totes) need extra care during shipping. All products are packaged in durable, padded materials to protect against scratches, dents, or damage during transit. For delicate accessories (e.g., metal bag charms or leather keychains), we use individual protective pouches to prevent tangling or scuffing. If your item arrives damaged (e.g., a broken zipper, torn fabric, or bent hardware), contact us within 48 hours of delivery at [email protected] with your order number and clear photos of the damage. We’ll arrange for a free replacement or full refund, and we’ll cover any return shipping costs for damaged items.

7. Missing, Lost, or Delayed Orders

We work with trusted global couriers to ensure your package arrives safely, but occasionally issues like lost packages or delivery delays may occur. Here’s how we handle these situations:
  • Delayed Orders: If your order hasn’t arrived within the estimated timeline for your region, first check the tracking information for updates (e.g., customs holds or missed delivery attempts). If tracking shows no progress, or if the estimated delivery date has passed by more than 7 business days, contact us—we’ll escalate the issue with the courier and provide you with a detailed update within 48 hours.
  • Lost Packages: If the courier confirms your package is lost (typically after 10–14 business days of no tracking updates), we’ll offer you a choice of a full refund to your original payment method or a free reshipment of your order—whichever you prefer. To process this, we’ll need your order number and a copy of the tracking history (if available).
  • Missing Deliveries: If tracking shows your package was delivered but you haven’t received it, check with household members, neighbors, or your local post office (couriers often leave packages in secure locations like mailrooms or porches). If you still can’t locate it, contact us within 48 hours of the “delivered” status—we’ll file a delivery claim with the courier and resolve the issue promptly.

8. Contact Us for Shipping Questions

If you have any questions about our shipping policy, need help tracking your order, or have concerns about a delayed or damaged package, please reach out to our customer service team at [email protected]. Include your order number and any relevant details (e.g., tracking number, delivery address, or photos of damage), and we’ll respond as quickly as possible to assist you.