Privacy Policy

Jansportu Privacy Policy

At Jansportu, we recognize that your privacy is a fundamental right. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (jansportu.com), purchase our backpacks, bags, totes, or accessories, or interact with our customer service team. By using our services, you consent to the practices outlined in this policy.

1. Information We Collect

We only collect personal information that is necessary to provide and improve our services, process your orders, and communicate with you. The types of information we may collect include:

1.1 Personal Identifiable Information (PII)

  • Contact Details: Name, email address (e.g., [email protected] for communications), phone number (if you provide it), and shipping/billing address.
  • Account Information: If you create an account on our website, we collect your chosen username, password (encrypted for security), and preferences (e.g., saved shipping addresses).
  • Payment Information: When you make a purchase, we collect payment details (e.g., credit card number, billing address) through our secure, third-party payment processors (e.g., PayPal, Stripe). We do not store raw payment information on our servers—this data is managed exclusively by our trusted payment partners, who adhere to industry security standards (e.g., PCI DSS).

1.2 Non-Personal Information

  • Website Usage Data: Information about how you interact with our site, such as pages visited, time spent on each page, search queries, device type (e.g., smartphone, laptop), operating system, browser type, and IP address. This data is collected anonymously (or pseudonymously) using cookies and similar tracking technologies (see Section 2 for details).
  • Order-Related Data: Details about your purchases (e.g., product types, order dates, quantities, and prices) to process orders, track inventory, and improve our product offerings.

2. How We Use Cookies & Tracking Technologies

We use cookies (small text files stored on your device) and similar tools (e.g., web beacons, Google Analytics) to enhance your website experience and gather non-personal usage data. These technologies help us:
  • Remember your preferences (e.g., language, saved shopping cart items) for future visits.
  • Analyze website traffic to identify popular products and improve site navigation.
  • Ensure our website functions properly (e.g., processing orders, securing your account).
You can manage cookie settings through your browser (e.g., block or delete cookies), but note that disabling certain cookies may limit functionality (e.g., preventing you from saving your shopping cart or accessing your account).

3. How We Use Your Personal Information

We use your personal information only for legitimate purposes, as outlined below:
  • Process and Fulfill Orders: Verify your identity, process payments, ship your purchases, and send order confirmations/tracking updates.
  • Provide Customer Service: Respond to your inquiries (via email at [email protected]), resolve issues (e.g., returns, exchanges), and assist with product questions.
  • Improve Our Services: Analyze website usage and order data to enhance our product selection, website design, and customer experience (e.g., identifying which backpack styles are most popular).
  • Communicate With You: Send important updates (e.g., changes to our policies, service disruptions) or marketing communications (e.g., new product launches, exclusive offers) only if you have opted in to receive them. You can unsubscribe from marketing emails at any time using the “unsubscribe” link in the email.
  • Comply With Legal Obligations: Use or disclose information to meet legal requirements (e.g., tax reporting, responding to a court order) or prevent fraud, security breaches, or harm to individuals.

4. How We Protect Your Personal Information

We take extensive measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction:
  • Encryption: We use industry-standard encryption (e.g., SSL/TLS) to protect data transmitted between your device and our website (you’ll see a padlock icon in your browser’s address bar when this is active).
  • Secure Storage: Personal information stored on our servers is protected by firewalls, access controls (only authorized staff can access data), and regular security audits.
  • Third-Party Partners: We only share data with trusted third parties (e.g., payment processors, shipping providers) who are contractually obligated to protect your information and use it only for the purposes we specify.
  • Data Minimization: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy (e.g., order records are kept for tax and legal compliance) or until you request its deletion.

5. Information Sharing & Disclosure

We never sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
  • Service Providers: Third parties who assist us with business operations (e.g., payment processors to handle transactions, shipping companies to deliver orders, email providers to send communications). These providers are prohibited from using your data for any other purpose.
  • Legal Requirements: We may disclose information if required by law (e.g., in response to a subpoena, search warrant, or government request) or to protect our rights, property, or the safety of our customers or staff.
  • Business Transfers: If Jansportu is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction (you will be notified of any such transfer in advance, and the new owner will be bound by this Privacy Policy).

6. Your Rights Regarding Your Personal Information

Under applicable data protection laws (e.g., GDPR for EU residents, CCPA for California residents), you have the following rights regarding your personal information:
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete information (e.g., a wrong shipping address).
  • Deletion: Request that we delete your personal information (subject to legal obligations, such as retaining order records for tax purposes).
  • Opt-Out: Unsubscribe from marketing communications or withdraw consent for non-essential data uses (e.g., cookie tracking).
  • Data Portability: Request a copy of your data in a structured, machine-readable format (e.g., to transfer to another service provider).
To exercise any of these rights, please contact us at [email protected] with your full name, email address associated with your account, and a clear description of your request. We will respond to your request within 30 days (or as required by law).

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will immediately delete that information. Parents or guardians who believe their child has provided information to us can contact us at [email protected] to request deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this page and post the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information. If we make significant changes (e.g., new ways of collecting data), we will notify you via email (if you have provided one) or a prominent notice on our website.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
  • Mailing Address (if applicable): [Your Warehouse/Office Address]
We are committed to addressing your concerns promptly and working with you to resolve any issues related to your privacy.